At Silver Home Care, your well-being is our top priority. If you have concerns about our services, we encourage you to share them openly. Speaking up will never affect your services, and we are committed to addressing your concerns promptly and fairly. Your feedback helps us improve and ensures we continue to provide the high-quality, person-centered care you deserve.
Anything. If something is bothering you, we want to know. You don't need to decide if it's "serious enough" — if it matters to you, it matters to us.
Examples include: staff behavior or attitude, scheduling issues, missed visits, safety concerns, or anything else you'd like us to know.
We want to make it easy for you to share your concerns. Please choose the method that works best for you:
Call us at 800-719-6912 and ask to speak with a supervisor. You can report your concern verbally, and we will address it promptly.
Send your concerns to [email protected]. Be sure to include as much detail as possible, including your contact information, the nature of your complaint, and what you think should be done to resolve the issue.
Complete the complaint form online or download it to return by mail or fax:
Fax: 267-460-7278 | Mail: Silver Home Care, 680 Lincoln Hwy, Fairless Hills, PA 19030
Confidentiality: Your concerns will be handled confidentially, and only the necessary team members will be involved in addressing the issue.
It's our goal to resolve every concern to your satisfaction. If your concern wasn't fully addressed, let us know and request a leadership review. We will investigate thoroughly and follow up within 5 business days.
We are dedicated to addressing your concerns with respect, urgency, and fairness. Every complaint is an opportunity to learn and improve, and we are committed to resolving issues in a way that ensures your satisfaction and reinforces your trust in us.
If you feel that your concerns have not been resolved to your satisfaction or believe that additional action is necessary, you have the option to seek assistance from external organizations. These resources are available to provide guidance, investigate your complaints further, and ensure your rights are protected.
Report concerns about the quality of care provided by Silver Home Care or other home care agencies.
1-800-254-5164Inquiries about the licensing and regulation of home care agencies in Pennsylvania.
717-783-1379 or 1-800-222-0989Advocacy and assistance in resolving complaints about services provided to older adults.
717-783-8975Report suspected abuse, neglect, or exploitation of adults with disabilities or older adults.
1-800-490-8505Support for older adults in Bucks County regarding services, including home care.
267-880-5700Assistance with services provided to older adults in Montgomery County.
610-278-3601Support for older adults in Philadelphia County with home care and other services.
215-765-9000I acknowledge that I have been informed of Silver Home Care's complaint process, including:
I also acknowledge that I have been provided with contact information for external resources, including:
I understand that I have the right to contact these organizations if I feel my concerns are not adequately addressed or resolved by Silver Home Care.
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