At Silver Home Care, your well-being is our top priority. If you have concerns about our services, we encourage you to share them openly. You have the right to voice complaints without fear of retaliation, and we are committed to addressing them promptly and fairly. Your feedback helps us improve and ensures we continue to provide the high-quality, person-centered care you deserve.
A formal complaint is appropriate for issues that cannot be resolved through regular communication:
Note: Minor issues (like preferences or one-time mistakes) can often be resolved with a quick phone call. However, if your concern was not adequately addressed, you may file a formal complaint.
We want to make it easy for you to share your concerns. Please choose the method that works best for you:
Call us at 800-719-6912 and ask to speak with a supervisor. You can report your concern verbally, and we will address it promptly.
Send your concerns to [email protected]. Be sure to include as much detail as possible, including your contact information, the nature of your complaint, and what you think should be done to resolve the issue.
Complete the complaint form online or download it to return by mail or fax:
Fax: 267-460-7278 | Mail: Silver Home Care, 680 Lincoln Hwy, Fairless Hills, PA 19030
Confidentiality: Your concerns will be handled confidentially, and only the necessary team members will be involved in addressing the issue.
If you raised a concern but feel it wasn't resolved to your satisfaction, you may file a formal complaint. This ensures your concern is formally documented, leadership reviews your case, and you receive a written response within 5 business days.
We are dedicated to addressing your concerns with respect, urgency, and fairness. Every complaint is an opportunity to learn and improve, and we are committed to resolving issues in a way that ensures your satisfaction and reinforces your trust in us.
If you feel that your concerns have not been resolved to your satisfaction or believe that additional action is necessary, you have the option to seek assistance from external organizations. These resources are available to provide guidance, investigate your complaints further, and ensure your rights are protected.
Report concerns about the quality of care provided by Silver Home Care or other home care agencies.
1-800-254-5164Inquiries about the licensing and regulation of home care agencies in Pennsylvania.
717-783-1379 or 1-800-222-0989Advocacy and assistance in resolving complaints about services provided to older adults.
717-783-8975Report suspected abuse, neglect, or exploitation of adults with disabilities or older adults.
1-800-490-8505Support for older adults in Bucks County regarding services, including home care.
267-880-5700Assistance with services provided to older adults in Montgomery County.
610-278-3601Support for older adults in Philadelphia County with home care and other services.
215-765-9000I acknowledge that I have been informed of Silver Home Care's complaint process, including:
I also acknowledge that I have been provided with contact information for external resources, including:
I understand that I have the right to contact these organizations if I feel my concerns are not adequately addressed or resolved by Silver Home Care.
Client / Representative Signature:
Date:
Print Name:
Document Version 1.0 | Effective January 26, 2026
Use this form to submit a complaint. You can also print this form and mail or fax it to us.
Name:
Phone Number:
Email (optional):
Preferred Contact Method (Phone/Email):
Date of Incident:
Time (if applicable):
Location:
Description of the Concern/Incident:
Names of Individuals Involved (if known):
Has this issue been reported before? (Yes/No):
If yes, to whom and when?
Please share what you feel would resolve this concern:
I understand that Silver Home Care will investigate this complaint and contact me regarding the findings and resolution.
Signature (optional):
Date:
Prefer to submit online?
Submit Complaint Online