Your Getting Started Guide
Complete these essential steps that apply to all new team members. If you've been asked to provide additional documents, you'll find those instructions on a separate page.
At Silver Home Care, the heart of our operations is a clear mission: to improve lives, one visit at a time. Every visit, every interaction, is an opportunity to make a meaningful difference—and you play an essential role in making this happen. 🌟
We believe exceptional care starts with genuine connection and mutual respect. Each client has unique needs and preferences, and it's our role to recognize, respect, and thoughtfully respond to them. By actively listening and working together as a supportive team, we create meaningful relationships and a positive experience for both clients and caregivers alike.
These aren't just words—they're guiding principles that shape every action we take:
Creating an environment built on trust, empathy and genuine care.
Honoring every individual's worth, dignity, and choices.
Taking responsibility and consistently delivering quality.
Continuously improving and finding better ways to serve our clients.
Welcoming and embracing diversity in all its forms.
In the following sections, we'll walk you through exactly what you need to complete next as you start your journey at Silver Home Care. Please carefully review these steps and follow the instructions provided.
Welcome aboard! Let's get started. 🚀
Our provisional hiring process allows new employees to begin working while certain required clearances and background checks are being processed. Your continued employment beyond this provisional period depends on the satisfactory completion of all required checks.
Required for all new employees. This was initiated on your hire date and is usually completed immediately, but must not exceed 30 days.
Required if you've lived in Pennsylvania less than two years. Your appointment will be scheduled and must occur within 3 days of your hire date. Results usually arrive within 1–2 weeks; your provisional period cannot exceed 90 days.
You were required to disclose any criminal history during the hiring process. If a criminal record exists, Silver Home Care evaluates each situation individually, considering the nature of offenses, time elapsed, relevance to your position, references, and rehabilitation.
⚠️ Important: Providing false, misleading, or incomplete information will result in immediate termination upon discovery.
During the hiring process, you attested that you have never been excluded from Medicaid programs due to fraud, abuse, criminal convictions, or misconduct. 🚫 Employment cannot proceed if you have been excluded from Medicaid programs.
Required if you will be working in homes with residents under 18 years old. This clearance supports our commitment to protecting vulnerable individuals. 👶
If you have questions about these requirements or the provisional hiring process, please contact the office. We're here to help you through every step.
We may verify your employment history with your most recent employer, as well as any other employers you've authorized us to contact.
Employment with Silver Home Care is contingent upon successfully verifying your references. You must have two satisfactory personal references verified before you become eligible to begin working.
If you have written references, please email them promptly to:
We will verify them upon receipt.
The personal references you provided will receive an email from us within the next hour requesting feedback on your suitability for the position.
Please contact them and ask them to respond promptly. Inform them we may follow up with a phone call 📞 to confirm their identity unless clearly identifiable from their email address.
If we don't receive a response within 24 hours, we will attempt to contact them by phone.
To expedite the verification process, encourage others who wish to provide a reference for you—excluding family members—to call us directly at:
We may verify any information you've provided with other parties you've authorized us to contact.
Thank you for helping us complete this process efficiently! 🌟
The HHAeXchange mobile app is essential for clocking in/out, documenting visits, and managing your schedule. You must have this app installed and set up before your first shift.
Video tutorial coming soon
Important: If you experience any issues downloading or logging into the app, contact the office immediately at (215) 123-4567. You cannot begin work without a functioning HHAeXchange app.
Our dress code ensures professionalism, comfort, and safety for our employees and clients. Carefully review and adhere to these guidelines:
One Silver Home Care T-shirt or Scrub Top – $10
(deducted from your first paycheck)
Additional shirts or scrub tops: $15 each
Clean, professional-looking, full-length pants (slacks, jeans, or scrub pants)
🚫 Not Permitted: Yoga pants, leggings, tights, sweatpants, or ripped/torn clothing
Comfortable, closed-toe shoes required at all times for your safety and comfort
Clearly display your Silver Home Care badge during every shift for easy identification
Jewelry:
Minimal, tasteful jewelry that does not interfere with caregiving duties. Rings should generally be avoided for safety and hygiene reasons.
Hair:
Clean, neatly styled, and securely pulled back away from your face
Fingernails:
Short, clean, and neatly trimmed. Long or sharp nails are prohibited.
Fragrance:
Avoid perfumes or heavily scented products to respect clients with allergies or sensitivities.
As part of onboarding, you'll receive a Silver Home Care clear tote bag. To foster trust, transparency, and prevent misunderstandings, use only this provided clear bag when bringing items into clients' homes. Avoid using personal bags or purses during visits.
You may purchase additional uniform items:
Additional Shirts or Scrub Tops
$15
Long-Sleeve Layering Undershirt
$10
Zip-Up Hoodie
$15
Pullover Hoodie
$15
Fall Jacket
$15
Scrub Pants
$15
Clear Bag
$5
(Optional uniform costs are deducted from your paycheck in $5 increments per pay until fully paid.)
Your clear bag is stocked and replenished by Silver Home Care. If you notice you're running low on gloves, hand sanitizer, referral cards, or any other provided items, please promptly notify the office. We're here to ensure you always have everything you need to provide consistent, high-quality care.
🌟 Remember: Your appearance and professionalism represent you and Silver Home Care.
Following these guidelines ensures a safe, welcoming, and professional environment for everyone.
📞 Questions? If you have any questions about these guidelines, please don't hesitate to reach out—we're always here to help!
We've sent you a customized list of what you need to complete
You've been sent a personalized checklist that tells you exactly what YOU need to complete based on your specific situation. Not everyone needs to complete every item below.
This page contains detailed information and instructions for each possible onboarding requirement. Scroll through the sections above to find the details you need for completing the items on YOUR personalized checklist.
All new hires need to complete these items:
Need additional documents? If you've been asked to provide proof of residency, complete TB testing, attend fingerprinting, or submit other documents, visit the Additional Documents page for instructions.
Once you've completed the items on your personalized checklist, you're ready to begin your orientation training where you'll watch required videos and review our complete handbook.
